Frequently Asked Questions
Find answers to common questions about our AI-powered document translation service
How Can We Help You?
Our dedicated support team is here to assist you with all your document translation needs. Whether you have questions about our AI-powered translation service, need technical support, or want to provide feedback, we're here to help.
📝 General Inquiries
Questions about our document translation services, supported file formats (PDF, Word, Excel, PowerPoint, Markdown), or language options? We're happy to provide detailed information about how our AI-powered OCR translation works.
🔧 Technical Support
Experiencing issues with file uploads, translation quality, or document formatting? Our technical team can help troubleshoot problems with scanned documents, large files, or specific translation requirements.
💼 Business & Partnerships
Interested in bulk translation services, API access, or partnership opportunities? Contact us to discuss enterprise solutions, custom integrations, and volume pricing for businesses and organizations.
💡 Feature Requests & Feedback
Have ideas for new features or improvements? We value user feedback and continuously enhance our translation service based on customer suggestions. Share your thoughts on new languages, file formats, or functionality.
⚡ Fast Response Time
We typically respond to all inquiries within 2 hours during business hours (Monday-Friday, 9 AM - 6 PM EST). For urgent translation issues or technical problems, please mark your subject as "Technical Support" for priority handling.
Common Questions
What file formats do you support?
We support PDF, Word (DOC, DOCX), Excel (XLS, XLSX), PowerPoint (PPT, PPTX), Markdown (MD), CSV, TXT, HTML, and image files (JPG, PNG, JPEG) with OCR technology for scanned documents.
How many languages can you translate?
Our AI-powered translation service supports 100+ languages, including major languages like English, Spanish, French, German, Chinese, Japanese, Arabic, and many more regional and specialized languages.
Is my document data secure?
Yes, we take security seriously. All documents are encrypted during upload and processing. We automatically delete uploaded files after translation is complete. For more details, please review our Privacy Policy.
Can you handle large documents?
Yes, our service can process documents of various sizes. For very large files or bulk translation needs, please contact us to discuss custom solutions and enterprise options.
Quick Links
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Still Have Questions?
Our support team is ready to help. Contact us and we'll respond within 2 hours during business hours.
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